Return and Refund Policy

Return window

Contact us within 14 days of delivery if you wish to request an eligible return. Items must be unused, unassembled, complete and in their original packaging with proof of purchase.

Non-returnable items

Custom orders, specially sourced items, installed or used products, damaged items caused by misuse, and goods returned incomplete may not be eligible unless faulty or required by law.

Damaged or incorrect deliveries

Inspect goods promptly. Report visible transit damage, shortages or incorrect items within 24 hours with your order number, packaging photographs and product photographs.

Return process

1. Contact us before sending an item.
2. Provide the order number and reason for return.
3. Wait for return authorisation and instructions.
4. Package the product securely for inspection.

Inspection and refunds

Approved refunds are processed after inspection. Original delivery fees and return transport may be non-refundable unless the item was faulty, damaged in transit or supplied incorrectly. Processing times depend on the payment provider.

Exchanges

Eligible items may be exchanged subject to stock availability and any price or transport difference.

This policy does not limit mandatory consumer rights under Kenyan law.