Warranty and Support

Products carry the manufacturer or seller warranty stated on the product page, quotation or receipt. Where no different period is stated, contact us promptly so we can confirm applicable coverage.

What is generally covered

Verified defects in materials or workmanship arising during normal intended use may qualify for repair, replacement, credit or another remedy after inspection.

What is not covered

Normal wear, misuse, overloading, impact damage, corrosion, unauthorised modification, incorrect storage, neglected maintenance and use contrary to safety instructions are generally excluded.

Making a claim

Provide your order number or receipt, product details, a clear description of the issue, and supporting photos or video. Do not continue using an unsafe or damaged ladder.

Resolution

The product may need inspection. Valid claims are resolved in accordance with the applicable warranty and Kenyan law. Replacement products do not automatically restart the original warranty period unless required by law.